De-escalation training with Timian Learning & Development
De-escalation training equips you with practical techniques and concepts to prevent escalation. In these moments, it’s crucial to know how to support those in crisis, not just their behaviours.
The importance of de-escalation
Managing challenging behaviour requires effective communication and relationship building, alongside mindful non-verbal communication such as body language and appropriate eye contact. The priority is to de-escalate by remaining calm and actively listening to the person experiencing conflict. Validate their feelings and allow them to express their frustrations – to a healthy extent.
Why it matters
Our core principle is to support people, not just their behaviours.
This empowers you to create a work environment that prioritises the emotional, psychological, and physical well-being of everyone involved. By focusing on prevention, we equip you with the skills to de-escalate situations before they escalate, minimising risk and ensuring safety for all.
Our training courses
Our blended learning approach enables an effective transfer of skills into practice
Train-The-Trainer Positive Behaviour Management Course
- Deliver our courses within your own organisation as an affiliate
- Develop individual response strategies
- Bild-ACT certified under Restraint Reduction Network Training Standards
- Blended learning approach
Positive Behaviour Management Foundational Course
- Understand trauma informed approaches to managing low level challenging behaviours
- Designed with all direct support staff in mind
- Bild-ACT certified under Restraint Reduction Network Training Standards
- Blended learning approach
Positive Behaviour Management Intermediate Course
- Feel confident in managing challenging behaviour
- Learn effective restraint, breakaway and positive handling techniques
- Bild-ACT certified under Restraint Reduction Network Training Standards
- Blended learning approach
Timian de-escalation training, an outline
Our approach caters to the unique needs of various roles, ensuring everyone can develop effective de-escalation strategies. Whether you’re a parent, teacher, social worker, healthcare professional, or manager, our training empowers you to create a safer and more positive environment.
We offer BILD Act Certified/RRN Approved training programmes to a wide range of organisations and industries, including healthcare, social care, education, mental health services and many more.
Healthcare staff
Learn evidence-based techniques for de-escalation and safe physical intervention (where applicable).
Education staff
Create a safe and supportive learning environment for both students and staff.
Social care workers
Develop effective strategies for managing challenging behaviour and ensuring the safety of all individuals.
Speak to us about a tailored approach to crisis prevention
We recognise that every workplace is unique. Our programmes are designed to be adaptable to your industry and organisational needs. Regardless of your profession, we believes everyone deserves to feel safe at work.
Telephone
+44 800 987 4075
hello@timian.co.uk
Address
5 Churchill Place, London, England E14 5HU
Resources & insights
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